Privacy Policy

Who This Policy Applies To

This Privacy Policy applies to visitors, customers, and transaction professionals who use HOA Docs Direct for HOA lookup services, resale document ordering support, follow-up coordination, rush handling, and related communication.

Information We Collect

We may collect contact information, company information, property addresses, state or jurisdiction details, deadline information, HOA-related notes, uploaded or emailed transaction information, and communications connected to an order or inquiry.

How We Use Information

We use this information to identify the correct HOA or management company, place and manage resale document requests, communicate with customers, follow up on pending orders, coordinate delivery, process billing, improve our operations, and maintain internal business records.

How Information Is Shared

We may share relevant order information with HOAs, management companies, title and escrow contacts, document portals, payment processors, email and form providers, and other service providers only to the extent reasonably necessary to deliver or support the requested service.

Third-Party Platforms

Some document requests are completed through third-party HOA platforms or management systems. Those providers may collect, store, or process information under their own privacy practices. HOA Docs Direct does not control the policies of those third parties.

Website Analytics

This website may use Vercel Web Analytics to measure aggregate page usage, page performance, referrers, device types, and similar visit trends. This information is used to understand site traffic and improve the website experience. Analytics data is processed through Vercel and is subject to Vercel's own privacy practices.

Payment and Billing Data

Payment-related information may be processed by third-party payment providers or financial service partners. HOA Docs Direct does not represent that full payment card data is stored directly on this website.

Retention

We retain order records, communication records, billing records, and related transaction information for as long as reasonably necessary for service delivery, account support, dispute handling, legal compliance, and normal business operations.

Security

We use reasonable administrative and technical measures to protect business information submitted through the website and related service channels. However, no internet transmission or storage method can be guaranteed to be completely secure.

Your Choices

You may contact us to request updates to inaccurate contact information or to ask questions about how your information is being used in connection with an active or completed request.

Contact

Questions about this policy can be sent to contact@hoadocsdirect.com.